- July 8, 2020
- Posted by: Siham Sheikh
- Category: Technology
The role of insurance agencies has evolved and it’s not enough to just be an expert in insurance. Insurance professionals are expected to be trusted advisors in legal developments, compliance, and human resources. In fact, 90% of employers think that it’s important that their broker provides online access to compliance and HR tools. 80% want their broker to provide an online hotline to get HR-related questions answered. The truth is many agencies don’t have the expertise or the resources to handle these demands – that’s where Provence’s HR Hotline has helped us at Provence. The HR Hotline has helped our clients not only save thousands of dollars a year but it’s also helped them save up on time and resources. That’s the #ProvenceDifference – we always aim to ensure our customers get access to the best of tools and services for guaranteed success.
The HR Hotline makes it possible for us to provide the on-demand HR and compliance expertise that our clients want. The hotline consists of HR professionals with more than 15 years of experience and multiple HR certifications to provide you with expert assistance. HR Hotline has saved our customers thousands of dollars in Legal HR expenses.
The HR Hotline allows users to submit questions via the web, email, or phone to get quick solutions to their HR or compliance issues. Our clients receive written and verbal responses along with any available supporting resources. These resources are created by attorneys and professional writers with experience in HR, employee benefits, and employment law.
Here are some of the benefits you receive with the HR Hotline:
Serve as an Extension to Your Clients’ HR Department
Most small to medium-sized agencies lack sufficient HR resources and often need guidance on very specific questions. By offering clients the HR Hotline, we’ve been able to reduce our administrative load by providing clients with the answers they need to successfully run their business.
Get Trusted HR Guidance
Provence HR Hotline is staffed with experienced HR and compliance professionals who have more than 15 years of experience. They’re able to help with a wide range of topics, including benefits, federal compliance, employment law, wage, and hour, discipline and terminations, hiring, workers’ compensation, and more.
As a small insurance agency, you’re not necessarily expected to have a team of HR experts with hours to spend searching for answers. With the HR Hotline, we’ve been able to provide a convenient, one-stop resource for all our clients’ HR questions and put more time back in our day.
HR Hotline Features
Direct Connection To HR
Customers are able to call, email, or submit an online request to get answers to their everyday HR challenges. They’re also able to leverage a resource that includes state-specific HR topics and legislation – allowing them to receive answers to questions unique to them.
Supporting Documents For HR Advice
Our clients are not only referred to a range of HR resources to implement solutions, but they also receive supporting documentation to help put their recommendations into action. The documentation is delivered right away, which helps both our agency and our clients save time.