At Provence, we use all the tools that insurance agencies depend on from one system, one computer, and from anywhere in the world? There is a clear shift in many agencies adopting multi-channel approaches to help engage with customers in a better way. But while focusing on multi-channel avenues, many agencies may be overlooking a more important need – a seamless, omni-channel approach that provides a single, unified experience for customers across all channels.
We understand the need for a one-stop suite where our customers can reach us!
The Importance of an Omni-Channel Approach
Instilling an omni-channel approach simply makes sense for enhancing our customer service. Tools that most agencies depend on such as E-signatures, live chat, document sharing, text messages, VOIP phone system, and many others, are all available in one place with at Provence.
To highlight how important being omni-present to our customers we’ve highlighted some stats:
Communication: Why Provence Clients Get The Best
VOIP Phone System
A state-of-the-art phone system that will more than meet the ends of our agents, producers, and support staff. With both audio and video call, we’re able to contact clients, prospects, and employees from anywhere!
We’re able to text directly from existing business numbers rather than creating new phone numbers. This helps us save time and reach our customers more efficiently.
Call History & Recording
At Provence, we have a comprehensive and visual view of all our customer’s incoming and outgoing calls. With call recording, we never have to touch back on a call.
Our customers are able to sign policies from the comfort of their desk with Provence’s digital signatures. We’re able to quickly improve our customer’s overall experience with this convenient feature.
Provence customers can also reach us through fax without the need for extra equipment or maintenance. All faxes are stored right into our system!
Provence clients are never put on hold. You’re able to send us everything from text to files to videos so we can always provide great customer service with less hold time and quick solutions.