- January 7, 2021
- Posted by: Siham Sheikh
- Category: Insurance
As a customer, the last thing you want is to take your questions or concerns to a BOT. Customer service nowadays is mostly automated which puts human connection in a pitfall. No one wants to have to deal with a machine. Empathy, understanding, and human ability is probably the most essential part of great customer service and at Provence we know that all too well. Having a real human understand your needs is part of the Provence way. How do we do that? It’s simple, we make ourselves available to you everywhere you need us to be.
Our team thrives on ensuring they’re connected to you. Whether it’s a phone call, an IM, or even through an app, you’re always going to have someone from our team on the other side to cater to you. Right from the start, you’re onboarded through a personal onboarding specialist
We’ve listed all the ways you can get in touch with someone from Team Provence:
Phone
Our phone line has no automation, when you’re a client at Provence, you get a personal account manager who is always just a call away.
Text
No time for a phone call? No problem! Provence is available via text where you’ll be responded to with personal care. Talk to a real human who cares about your needs, every time.
App
We love to keep up with technology which is why Provence clients can download the app to make changes or file claims anytime 24/7.
Social Media
Need help while scrolling Facebook? We’re available to you on our social media channels as well!
Chat
While most agency chat-lines are almost always automated, we ensured that we’re different at Provence. Send us a live message on our website to get in touch with someone from our team in no time.
Fax
Not into technology? That’s fine! Team Provence is also available via fax.
At Provence we help you protect what matters with personalized care, customized policies, and in-depth support. You’re able to walk away with the peace of mind that comes from having someone understand what you need, and knowing that you’re insured with someone you can trust.